/* ============================================================
   Contact Us: the FORM-003 complaint form (WPForms), step by step.
   Figma: Contact Us complaints 1108:15477. Step 1 (the choice cards)
   1108:15478, details 1108:15604, error 1331:97040, sending 1355:158145,
   success 1108:15708, broker referral 1108:15786; mobile 1108:15843,
   1108:16019, 1108:16077, 1108:15965.

   complaints.js sets data-step on .contact-complaints__form:
   choose, details, referral or done. The markup, validation and the
   AJAX submit are WPForms'; only the look is here. WPForms' own "modern"
   CSS is loaded and its selectors are specific, so every rule chains from
   .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form (below) to win without !important.
   ============================================================ */

/* ── The slot: the Back link above the form ── */
.contact-complaints__form {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    gap: 12px;
    min-width: 0;
}
.contact-complaints__back {
    display: none;
    align-items: center;
    align-self: flex-start;
    gap: 6px;
    min-height: 32px;
    margin: 0;
    padding: 0;
    border: 0;
    background: none;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: 18px;
    line-height: 1;
    color: var(--color-accent);
    cursor: pointer;
}
.contact-complaints__back::before {   /* the arrow_forward icon, turned to point back */
    content: "";
    width: 32px;
    height: 32px;
    background: currentColor;
    -webkit-mask: url("../../assets/icons/arrow-forward.svg") center / 32px no-repeat;
    mask: url("../../assets/icons/arrow-forward.svg") center / 32px no-repeat;
    transform: scaleX(-1);
}
.contact-complaints__back:hover { color: var(--color-accent-hover); }
.contact-complaints__back:focus-visible {
    outline: 2px solid var(--color-focus-ring);
    outline-offset: 2px;
}
.contact-complaints__form[data-step="details"] .contact-complaints__back,
.contact-complaints__form[data-step="referral"] .contact-complaints__back {
    display: inline-flex;
}

/* Details, the referral and the success message sit in the wider (638) column of the frames */
@media (min-width: 1025px) {
    .contact-complaints__columns:has(.contact-complaints__form:not([data-step="choose"])) {
        grid-template-columns: minmax(0, 638fr) minmax(0, 519fr);
        column-gap: 51px;
    }
}

.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full { margin: 0; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-container {
    display: flex;
    flex-direction: column;
    gap: 20px;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field {
    margin: 0;
    padding: 0;
    overflow: visible !important;   /* WPForms clips each field to its box under 600px (a long :not() chain beats any selector here), which cut off the inputs' shadows */
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-hidden { display: none; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-required-label { display: none; }   /* the optional fields say so; the star isn't drawn */

/* ── Step 1: the question and its two cards (1108:15485) ── */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category > fieldset { margin: 0; padding: 0; border: 0; min-width: 0; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category .wpforms-field-label {
    display: block;
    margin: 0 0 20px;
    padding: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: 24px;
    line-height: 1;
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category ul {
    display: flex;
    flex-direction: column;
    gap: 20px;
    margin: 0;
    padding: 0;
    list-style: none;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category li {
    position: relative;
    display: grid;
    grid-template-columns: minmax(0, 1fr) 32px;
    column-gap: 16px;
    row-gap: 8px;
    align-items: center;
    box-sizing: border-box;
    max-width: 587px;
    margin: 0;
    padding: 20px;
    border: 1px solid var(--color-card-border-dark);
    border-radius: 16px;
    background: var(--color-secondary);
    box-shadow: 0 1px 10px var(--color-black-a30);
    color: var(--color-text-inverse);
    cursor: pointer;
    transition: border-color var(--transition-base), box-shadow var(--transition-base);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category li:hover,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category li:has(input:checked) {   /* the gold 2px border of the first card in the frame */
    border-color: var(--color-accent);
    box-shadow: inset 0 0 0 1px var(--color-accent), 0 1px 10px var(--color-black-a30);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category li:has(input:focus-visible) {
    border-color: var(--color-accent);
    outline: 2px solid var(--color-focus-ring);
    outline-offset: 2px;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category input[type="radio"] {   /* the card is the control: the radio stays for keyboards and screen readers */
    position: absolute;
    top: 0;
    left: 0;
    width: 1px;
    height: 1px;
    margin: 0;
    opacity: 0;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category label.wpforms-field-label-inline {
    grid-column: 1;
    display: block;
    margin: 0;
    padding: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: 30px;
    line-height: 1.5;
    letter-spacing: 0.9px;
    color: var(--color-text-inverse);
    cursor: pointer;
    /* The field is set to WPForms' Image Choices, whose label style leaks in: a white border (greying on hover), a ring when
       selected, centred text and position: relative. That last one shrank the click target below to the title; undone here */
    position: static;
    border: 0;
    border-radius: 0;
    background: none;
    box-shadow: none;
    text-align: left;
    transition: none;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category label.wpforms-field-label-inline::after {   /* the whole card is the click target */
    content: "";
    position: absolute;
    inset: 0;
    border-radius: inherit;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-card__hint {
    grid-column: 1;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category li::after {   /* the arrow_forward icon */
    content: "";
    grid-column: 2;
    grid-row: 1 / span 2;
    width: 32px;
    height: 32px;
    background: var(--color-accent);
    -webkit-mask: url("../../assets/icons/arrow-forward.svg") center / 32px no-repeat;
    mask: url("../../assets/icons/arrow-forward.svg") center / 32px no-repeat;
    pointer-events: none;   /* a masked box paints above the label's stretched click layer: a click on the arrow passes through to it */
}

/* Only the screen for the current step shows: the cards, then the details or the referral */
.contact-complaints__form[data-step="choose"] div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field:not(.complaint-category) {
    display: none !important;   /* beats the inline display WPForms' conditional logic leaves after Back */
}
.contact-complaints__form:not([data-step="choose"]) div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category { display: none; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-submit-container,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-details__title { display: none; }
.contact-complaints__form[data-step="details"] div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-submit-container { display: block; }
.contact-complaints__form[data-step="details"] div.wpforms-container.wpforms-container-full .wpforms-form .complaint-details__title { display: block; }

/* ── Step 2: the details form is a white panel (1108:15617) ── */
.contact-complaints__form[data-step="details"] div.wpforms-container.wpforms-container-full .wpforms-form {
    position: relative;
    box-sizing: border-box;
    padding: 40px;
    border-radius: 12px;
    background: var(--color-surface);
    box-shadow: 0 1px 10px var(--color-black-a30);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-details__title {
    margin: 0 0 20px;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: 24px;
    line-height: 1;
    color: var(--color-secondary);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-layout-row {
    flex-wrap: nowrap;
    gap: 20px;
    margin: 0;   /* WPForms pulls the row out by 10 each side to make room for column padding */
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-layout-column {
    flex: 1 1 0;
    width: auto;
    min-width: 0;
    padding: 0;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-label {
    display: block;
    margin: 0 0 4px;
    padding: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    color: var(--color-text);
}

/* Controls: a white pill with the soft 6px shadow, Info type, grey placeholder */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field input[type="text"],
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field input[type="email"],
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field input[type="tel"],
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field input[type="number"],
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field textarea {
    display: block;
    box-sizing: border-box;
    width: 100%;
    max-width: 100%;
    height: 37px;
    padding: 0 24px;
    border: 0;
    border-radius: 999px;
    background-color: var(--color-surface);
    box-shadow: 0 0 6px color-mix(in srgb, var(--color-ink-950) 15%, transparent);
    font-family: var(--font-info);
    font-weight: var(--weight-bold);
    font-size: var(--text-info);
    line-height: var(--leading-info);
    color: var(--color-text);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field textarea {
    height: 123px;
    min-height: 123px;
    padding: 12px 24px 12px 20px;
    border-radius: 12px;
    resize: vertical;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field ::placeholder {
    color: var(--color-text-muted);
    opacity: 1;
}
/* The number field (phone, since 2 Nov) without the browser's up/down arrows */
.contact-complaints .contact-complaints__form .wpforms-field input[type="number"] { -moz-appearance: textfield; appearance: textfield; }
.contact-complaints .contact-complaints__form .wpforms-field input[type="number"]::-webkit-inner-spin-button,
.contact-complaints .contact-complaints__form .wpforms-field input[type="number"]::-webkit-outer-spin-button { -webkit-appearance: none; margin: 0; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .iti { display: block; width: 100%; }   /* the phone field's country picker sits inside the pill */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field input:focus-visible,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field textarea:focus-visible {
    outline: none;
    box-shadow: var(--button-focus-ring), 0 0 6px color-mix(in srgb, var(--color-ink-950) 15%, transparent);
}

/* ── The Address field, shown once "Post" is chosen ──
   The legend is the field's label. Each part (line 1, line 2, city, region, postcode, country) is its own
   full-width pill, with its small label above it like the other fields. WPForms lays city / region and
   postcode / country out as halves with the labels underneath; both are undone here. */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address > fieldset {
    min-width: 0;
    margin: 0;
    padding: 0;
    border: 0;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address > fieldset > legend.wpforms-field-label { margin-bottom: 12px; }   /* the group's label, set apart from the first part's */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address .wpforms-field-row {
    display: flex;
    flex-direction: column;
    gap: 20px;
    width: 100%;
    max-width: 100%;
    margin: 0;
    padding: 0;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address .wpforms-field-row + .wpforms-field-row { margin-top: 20px; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address .wpforms-field-row::before,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address .wpforms-field-row::after { content: none; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address .wpforms-field-row > div {
    display: flex;
    flex-direction: column-reverse;   /* the label follows the input in the markup; it is drawn above */
    gap: 4px;
    float: none;
    width: 100%;
    max-width: 100%;
    margin: 0;
    padding: 0;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address .wpforms-field-sublabel {
    display: block;
    margin: 0;
    padding: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    color: var(--color-text);
}
/* The country: the native dropdown as a pill, with the chevron the other forms use */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address select {
    display: block;
    box-sizing: border-box;
    width: 100%;
    max-width: 100%;
    height: 37px;
    padding: 0 48px 0 24px;
    border: 0;
    border-radius: 999px;
    background-color: var(--color-surface);
    background-image: url("../../assets/icons/chevron-down.svg");
    background-repeat: no-repeat;
    background-position: right 24px center;
    background-size: 14px 8px;
    appearance: none;
    -webkit-appearance: none;
    box-shadow: 0 0 6px color-mix(in srgb, var(--color-ink-950) 15%, transparent);
    font-family: var(--font-info);
    font-weight: var(--weight-bold);
    font-size: var(--text-info);
    line-height: var(--leading-info);
    color: var(--color-text);
    cursor: pointer;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address select:has(option.placeholder:checked) { color: var(--color-text-muted); }   /* "--- Select country ---" until one is chosen */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address select option { color: var(--color-text); }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address select:focus-visible {
    outline: none;
    box-shadow: var(--button-focus-ring), 0 0 6px color-mix(in srgb, var(--color-ink-950) 15%, transparent);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-address select.wpforms-error {
    box-shadow: 0 0 0 1.5px var(--color-error-border), 0 0 6px color-mix(in srgb, var(--color-ink-950) 15%, transparent);
}

/* "How would you like us to respond?": three dots in a row */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond ul {
    display: flex;
    flex-wrap: wrap;
    gap: 0 20px;
    margin: 0;
    padding: 0;
    list-style: none;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond li {
    display: flex;
    align-items: center;
    gap: 4px;
    min-height: 24px;   /* WCAG 2.5.8 target size */
    margin: 0;
    padding: 0;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond input[type="radio"] {
    -webkit-appearance: none;
    appearance: none;
    flex: 0 0 10px;
    width: 10px;
    height: 10px;
    min-width: 0;   /* WPForms gives radios a 16px minimum */
    min-height: 0;
    margin: 0;
    padding: 0;
    border: 0;
    border-radius: 50%;
    background: var(--color-surface-answer);
    box-shadow: none;
    cursor: pointer;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond input[type="radio"]::before,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond input[type="radio"]::after { content: none; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond input[type="radio"]:checked { background: var(--color-primary); }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond input[type="radio"]:focus-visible {
    outline: 2px solid var(--color-focus-ring);
    outline-offset: 2px;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-respond label.wpforms-field-label-inline {
    margin: 0;
    padding: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    color: var(--color-text);
    cursor: pointer;
}

/* ── Validation error (1331:97040): only Full name carries one, drawn in place of the field ── */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-name { position: relative; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-name input.wpforms-error { box-shadow: none; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-name label.wpforms-error,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-name em.wpforms-error {
    position: absolute;
    right: 0;
    bottom: -3px;
    left: 0;
    display: flex;
    align-items: center;
    box-sizing: border-box;
    height: 40px;
    margin: 0;
    padding: 1px 13px 0 16px;
    border: 1.5px solid var(--color-error-border);
    border-radius: 999px;
    background: var(--color-surface);
    box-shadow: 0 2px 8px var(--color-black-a10);
    font-family: var(--font-info);
    font-weight: var(--weight-bold);
    font-size: var(--text-info);
    line-height: var(--leading-info);
    color: var(--color-error-text);
    pointer-events: none;   /* a click still reaches the field underneath */
}
/* The other required fields have no designed error (form-spec.md); WPForms' message gets the FORM-001 treatment so it isn't left unstyled */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field input.wpforms-error,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field textarea.wpforms-error {
    box-shadow: 0 0 0 1.5px var(--color-error-border), 0 0 6px color-mix(in srgb, var(--color-ink-950) 15%, transparent);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form label.wpforms-error,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form em.wpforms-error {
    display: block;
    min-width: 0;
    margin: 6px 0 0 20px;
    padding: 0;
    font-family: var(--font-info);
    font-weight: var(--weight-bold);
    font-size: var(--text-info);
    line-height: var(--leading-info);
    color: var(--color-error-text);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form label.wpforms-error::before,
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form em.wpforms-error::before { content: none; }

/* ── Submit: the Conversion button, full width, then the response-time note ── */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-submit-container {
    margin: 20px 0 0;
    padding: 0;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form button.wpforms-submit[type="submit"] {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 11px;
    box-sizing: border-box;
    width: 100%;
    height: 44px;
    margin: 0;
    padding: 0 17px;
    border: 0;
    border-radius: 999px;
    background: var(--button-accent-bg);
    color: var(--button-accent-text);
    font-family: var(--font-action);
    font-weight: var(--weight-heavy);
    font-size: var(--button-font-size);
    line-height: var(--leading-action);
    letter-spacing: var(--tracking-action);
    cursor: pointer;
    transition: background-color var(--transition-base);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form button.wpforms-submit[type="submit"]:hover { background: var(--button-accent-bg-hover); }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form button.wpforms-submit[type="submit"]:focus-visible {
    background: var(--button-accent-bg-hover);
    outline: 1px solid var(--button-accent-outline);
    outline-offset: 0;
    box-shadow: var(--button-accent-focus-ring);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-submit-spinner { display: none !important; }   /* WPForms' own spinner: the button carries it */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-details__note {
    margin: 12px 0 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    text-align: center;
    color: color-mix(in srgb, var(--color-ink-950) 60%, transparent);
}

/* ── Sending (1355:158145): "Sending…" with a spinner, and a veil over the panel ── */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form button.wpforms-submit[type="submit"]:disabled {
    position: relative;
    z-index: 1;   /* above the veil, so the button keeps its own sending colours */
    opacity: 1;   /* WPForms fades a disabled button to 50% on top of this */
    background: var(--button-accent-bg-disabled);
    color: var(--button-accent-text-disabled);
    cursor: progress;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form button.wpforms-submit[type="submit"]:disabled::before {
    content: "";
    flex: 0 0 16px;
    width: 16px;
    height: 16px;
    box-sizing: border-box;
    border: 2px solid currentColor;
    border-top-color: transparent;
    border-radius: 50%;
    animation: complaint-spin 0.9s linear infinite;
}
@keyframes complaint-spin {
    to { transform: rotate(360deg); }
}
.contact-complaints__form[data-step="details"] div.wpforms-container.wpforms-container-full .wpforms-form:has(.wpforms-submit:disabled)::after {
    content: "";
    position: absolute;
    inset: 0;
    border-radius: inherit;
    background: color-mix(in srgb, var(--color-surface) 43%, transparent);
}
@media (prefers-reduced-motion: reduce) {
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form button.wpforms-submit[type="submit"]:disabled::before {
        animation: none;
        border-top-color: currentColor;
    }
}

/* ── The broker referral (1108:15799): no form, no submit ── */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-referral {
    box-sizing: border-box;
    max-width: 607px;
    padding: 20px 20px 20px 28px;
    border-left: 7px solid var(--color-accent);
    border-radius: 16px;
    background: var(--color-notice-tint);
    box-shadow: 0 1px 20px var(--color-black-a30);
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-referral:focus { outline: none; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-referral:focus-visible {
    outline: 2px solid var(--color-focus-ring);
    outline-offset: 2px;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-referral h3 {
    margin: 0 0 8px;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: 24px;
    line-height: 1;
    letter-spacing: 0.9px;
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-referral p {
    margin: 0 0 8px;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-referral p:last-child {   /* the "not sure who that is" line is muted */
    margin-bottom: 0;
    color: var(--color-text-inverse-muted);
}

/* ── Success (1108:15716): the form is replaced by the message on the dark card ── */
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full {
    box-sizing: border-box;
    margin: 0;
    padding: 40px;
    border: 0;
    border-radius: 16px;
    background: var(--color-secondary);
    box-shadow: 0 1px 10px var(--color-black-a30);
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full:focus { outline: none; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full:focus-visible {
    outline: 2px solid var(--color-focus-ring);
    outline-offset: 2px;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation { position: relative; }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation::before {   /* the green disc ... */
    content: "";
    flex: 0 0 48px;
    width: 48px;
    height: 48px;
    margin-bottom: 16px;
    box-sizing: border-box;
    border: 1px solid var(--color-success);
    border-radius: 50%;
    background: var(--color-success-tint);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation::after {   /* ... and the tick in it */
    content: "";
    position: absolute;
    top: 0;
    left: 0;
    width: 48px;
    height: 48px;
    background: var(--color-success);
    -webkit-mask: url("../../assets/icons/check.svg") center / 25px no-repeat;
    mask: url("../../assets/icons/check.svg") center / 25px no-repeat;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation h3 {
    margin: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: 30px;
    line-height: 1;
    letter-spacing: 0.72px;
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation p {
    margin: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    color: var(--color-text-inverse-muted);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation h3 + p {   /* "Thank you - your complaint has been logged." */
    font-size: var(--text-body);
    line-height: var(--leading-body-small);
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation .complaint-confirmation__reference {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 12px 0;
    padding: 12px 20px;
    border: 1px solid var(--color-success);
    border-radius: 12px;
    background: var(--color-success-surface);
    font-size: 24px;
    line-height: 1;
    color: var(--color-text-inverse);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation__reference span {
    font-size: var(--text-body-small);
    text-transform: uppercase;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation h4 {
    align-self: stretch;
    margin: 12px 0 0;
    padding-top: 20px;
    border-top: 1px solid color-mix(in srgb, var(--color-primary) 30%, transparent);
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-overline);
    line-height: var(--leading-overline);
    text-transform: uppercase;
    color: var(--color-accent);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation ol {   /* the three steps on a vertical track */
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 26px;
    margin: 4px 0 0;
    padding: 0 0 0 20px;
    list-style: none;
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation ol::before {
    content: "";
    position: absolute;
    top: 5px;
    bottom: 5px;
    left: 3px;
    width: 1px;
    background: color-mix(in srgb, var(--color-primary) 30%, transparent);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation li {
    position: relative;
    max-width: 373px;
    margin: 0;
    font-family: var(--font-heading);
    font-weight: var(--weight-medium);
    font-size: var(--text-body-small);
    line-height: var(--leading-body-small);
    color: var(--color-text-inverse-muted);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation li::before {   /* the dot on the track: gold for the first step */
    content: "";
    position: absolute;
    top: 3px;
    left: -20px;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--color-tick);
}
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation li:first-child::before { background: var(--color-accent); }
.contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full .complaint-confirmation li strong {
    display: block;
    font-weight: var(--weight-medium);
    font-size: var(--text-body);
    line-height: var(--leading-body-small);
    color: var(--color-text-inverse);
}

/* ── Mobile and tablet (the wizard inherits mobile, U12) ── */
@media (max-width: 1024px) {
    .contact-complaints__form[data-step="details"] div.wpforms-container.wpforms-container-full .wpforms-form { padding: 24px 20px 48px; border-radius: 24px; }
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category li {
        max-width: 100%;
    }
}
@media (max-width: 767px) {
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field-container { gap: 16px; }
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-layout-row {
        flex-direction: column;
        gap: 16px;
    }
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-layout-column {
        flex: 0 0 auto;
        width: 100%;
    }
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .wpforms-field textarea {
        height: 72px;
        min-height: 72px;
        padding: 12px;
    }
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category li { padding: 20px; }
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full .wpforms-form .complaint-category label.wpforms-field-label-inline { font-size: 24px; }
    .contact-complaints .contact-complaints__form div.wpforms-container.wpforms-container-full div.wpforms-confirmation-container-full { padding: 24px 20px; }
}