Frequently Asked Questions

A full range across three areas. Motor: Breakdown, Excess Protection, Replacement Vehicle, Key, Tools in Transit, Helmet and Leathers, Motor Accident Injury Protection, GAP, Cosmetic Repair, Tyre & Alloy and Windscreen. Home: Excess Protection, Key, Home Emergency, Gadget and Tenant’s Liability. Legal: Motor, Family, Landlord and Commercial Legal Expenses.

Yes, if the partner wants it.

Yes. Many products come in several cover levels, and products can be set up as bespoke schemes or packages to suit your customers, within our product governance framework.

Products are designed and managed by Coplus’s in-house product and pricing experts and underwritten by a network of trusted UK insurers, such as Collinson Insurance for Key Insurance and RAC for Legal Expenses.

Through a formal Product Oversight and Governance framework built around FCA rules and Consumer Duty, with regular reviews of claims, cancellations, complaints and vulnerable customer support.

Authorised and regulated by the FCA (FRN 309657).

Yes, for ancillary claims and as part of TPA services, but not full FNOL for accident management claims.

Most claims are handled by our 24/7 in-house claims team in Norwich. Where a claim needs specialist help on the ground, such as breakdown recovery, home emergency repairs we work with carefully selected specialist suppliers. Whoever handles the claim, we oversee the service so customers get the same standard throughout.

Accurate monthly MI and regular performance reviews.

Yes, 24/7, 365 days a year.

Yes, managing the full claims cycle or parts of it.

API links, secure SFTP data transfer, or a link from your website, agreed case by case.

Yes. API links can pre-fill customer details to speed up quotes.

AncillaryHUB gives brokers access to ancillary products, fulfilment and claims handling, fully operational from day one, powered by Coplus.

It depends on the route. A website link can go live quickly, a standard broker set-up typically takes 4 to 6 weeks, and a full YourSpace site can take as little as 12 to 18 weeks.

Monthly MI packs covering sales, claims, complaints, call quality and customer outcomes, plus real-time reporting through YourSpace.

Get in touch with our client services team on 01603 729310 or clientservices@coplus.co.uk. We’ll talk through your needs, carry out due diligence and agree the right products and set-up.

Full support including product training and ongoing account management.

Coplus is FCA authorised (FRN 309657) and follows the FCA Handbook and Consumer Duty, with independent QA oversight and an annual external compliance audit.

Yes. Product training is provided at set-up, with training materials available on the platform.

Coplus’s account management and client services teams.