OUR PEOPLE

Meet the Team Behind Coplus

Experienced professionals across claims, product, distribution and technology working together to deliver structured, high-performing insurance solutions.

  • 35+ Years of industry expertise to learn from
  • 100+ Specialists across claims, product & technology
  • 24/7 Operational environment with real-world impact

Meet Our People

Executive Leadership

  • Managing Director

    James Blyth

    Leading Coplus’ overall strategy, performance and operational delivery.

  • Commercial Director

    Jared Drucker

    Responsible for commercial strategy, product performance and partner relationships.

  • Risk and Compliance Director

    Sharon Straughan

    Sharon is accountable for managing customer care, compliance and risk at Coplus.

  • Finance Director

    Nick Leeming

    Nick is responsible for financial governance, reporting and control across the business.

Meet Our People

Departmental Leadership

  • Head of Operations

    Mark Avery

    Mark is responsible for claims operations, service performance and process delivery.

  • Head of Propositions

    Julian Welch

    Julian is responsible for managing our tenders, marketing and customer services.

  • Head of New Business

    Georgia Cole

    Responsible for building new client relationships and looking at new and expanding markets.

  • Head of Underwriting

    Paul Kreft

    Responsible for product underwriting and managing performance of product and pricing.

  • Head of IT

    John Hardman

    John leads our technology, development and support teams, and is responsible for keeping our systems reliable and our customers’ data secure.

  • Head of People & Culture

    Natalie Freeman

    Responsible for the full employee lifecycle experience, including recruitment, talent development, employment law and policy, and well being.

  • Head of Process Management

    Hayley Burnett

    Hayley is responsible for ensuring accurate processes are developed and embedded across all areas of the business, with a specific focus on claims and customer experience.

  • Head of Account Management

    Hayley Leese

    Hayley is responsible for building and maintaining relationships with key clients.

who we are

Life at Coplus

Life at Coplus is built around collaboration, accountability and shared purpose. From our Norwich headquarters, our teams work closely across claims, product and technology to deliver solutions that make a real difference. We value professionalism, continuous improvement and a supportive environment where individuals are encouraged to develop and grow.

Talk To Our Team
A person signing a document at a desk, with clasped hands in the foreground

Our vision and Values

The Values Behind Our Delivery

A man and a woman looking at a laptop together at an office desk

  • Make a Difference

    We strive to achieve the best possible outcome, we encourage feedback and share results

  • Customer Comes First

    We never lose sight of the individual and strive to achieve the best outcome in every situation

  • Shared Purpose

    We listen to each other, give support, and have honest discussions

  • Always Professional

    We are experts with specialist knowledge, committed to training and personal development

  • Acting with Integrity

    We operate transparently, take accountability and do what’s right; for our partners, colleagues and customers

  • Always Improving

    We are innovative and responsive to new opportunities to keep growing our business and our partners

What our Partners Say

  • Coplus has helped us enhance our ancillary offering without adding operational complexity. The onboarding process was straightforward, and their claims team delivers consistently high service levels. It’s been a valuable addition to our proposition.
    Broker Partner
  • We value the structured governance and reporting transparency Coplus provides. Their integration approach was clear, and the ongoing performance visibility gives us confidence in both compliance and operational control.
    Insurance Partner
  • Launching a branded insurance solution felt seamless with Coplus. Their platform flexibility and managed claims support meant we could focus on our members while knowing the operational side was in expert hands.
    Distribution Partner

Get in touch

Trusted By Brokers and Insurers Across The UK

We work with brokers, insurers, and partners to deliver products and services that add value, strengthen relationships, and support customers when they need it most.

  • Affinity & Partners

    Start selling ancillary products in weeks with dedicated support and tech built for seamless integration.

  • Brokers

    Enhance customer value through flexible products, claims expertise and operational support.

  • Insurers & MGAs

    Access governed products, scalable claims operations and flexible distribution solutions.

Talk directly with the team

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