Get in touch

Talk To Our Team

Get in touch with us if you would like to find out about our range of products or services or for information about a new or existing claim.

Get in touch

Let’s Build The Right Ancillary Strategy

We work with brokers, insurers, and partners to deliver products and services that add value, strengthen relationships, and support customers when they need it most.

  • Affinity & Partners

    Start selling ancillary products in weeks with dedicated support.

  • Brokers

    Over 2.5 million policyholders trust our products and service.

  • Insurers & MGAs

    Work with a transparent, flexible team focused on shared success.
Please do not add any personal information, health data, injury, or criminal conviction information.
Map of central Norwich showing the Coplus office

Where to find us

Proudly Based in Norwich

Norwich has been home to Coplus for decades, where our teams work collaboratively to support partners across the UK insurance market. You can find us at:

Norfolk Tower, Floor 2
48-52 Surrey Street
Norwich NR1 3PA

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Reporting a complaint

Tell Us Where We’ve Fallen Short

We're committed to providing excellent service. If you feel we've fallen short, please let us know so we can put things right. We will try to resolve your complaint straightaway, and if that isn’t possible, we will normally respond within 3 business days. Depending on the nature of your complaint, it may take up to 8 weeks for us to resolve the issue fully and come back to you with our final response. If your complaint relates to a service we have provided, including the handling of a claim, please use one of the methods of contact below. If the complaint relates to the sale of any insurance product please direct your complaint to your insurance broker who will be happy to assist with this matter.

What is your complaint about?

Prefer to get in touch?

We accept complaints by any means, post, phone or email.

  • Call us 01603 420 007
  • Post your complaint Coplus, Floor 2, Norfolk Tower, 48-52 Surrey Street, Norwich, NR1 3PA.
  • Contact the financial ombudsman service If you cannot settle your complaint with us directly, you may be able to refer it to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR. Their consumer helpline is 0800 023 4 567, and additional information regarding their services can be found at www.financial-ombudsman.org.uk.

Customer reviews

What Our Partners Say

  • Coplus has helped us enhance our ancillary offering without adding operational complexity. The onboarding process was straightforward, and their claims team delivers consistently high service levels. It’s been a valuable addition to our proposition.
    -Broker Partner
  • We value the structured governance and reporting transparency Coplus provides. Their integration approach was clear, and the ongoing performance visibility gives us confidence in both compliance and operational control.
    -Insurance Partner
  • Launching a branded insurance solution felt seamless with Coplus. Their platform flexibility and managed claims support meant we could focus on our members while knowing the operational side was in expert hands.
    -Distribution Partner

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