Careers

Job Title: Claims Agent Weekend & Evening shifts 20hrs per week

Salary Bracket: Salary will be pro rata based on FTE of £22,500 per year

Location: Norwich Office

Experience: Customer Service experience is desirable but not essential. No previous experience, don't let that stop you from applying. Here at Coplus our focus is on hiring the right people and delivering excellent training

APPLY NOW

Job Role: Claims Agent 

Type of Contract : Permanent

Contracted hours: 20hrs per week

Salary: £12,860

Shift Pattern: Wednesday & Thursday 6pm - 10pm & Saturday & Sunday 10am - 4pm

Initial training will be for 2/4 weeks working Monday to Friday 9am - 5pm at our Norwich office.

All training hours are paid 

Once fully trained this role will be offered as a working from home role

Start date: July 2025

Location: Norwich Office

We are looking for enthusiastic people to join our fantastic and friendly team of Claims Agents here at Coplus to deliver a first class customer service. The right candidate will be confident in communicating with our customers over the phone and via email and have real "can do" positive mind set.

We are open 7 days a week, 365 days a year

No previous experience, don't let that stop you from applying. Here at Coplus our focus is on hiring the right people and delivering excellent training.

​Purpose

Working within a team you will be fully trained and become the expert, demonstrating positive behaviours aligned to our company values and performance indicators. You will be agile and motivated with a can do, role your sleeves up team player mind set. To always be ready to learn new things, expanding your knowledge and personal growth within and outside of your job role. Providing our customers with certainty and confidence.


You will be receiving claims, and quickly taking care of the customer’s journey, ensuring to select the right track to achieve good customer and business outcomes, always ensuring they are processed accurately and efficiently, while providing excellent customer service.
You will answer inbound calls and make outbound calls with the ability to empathise with the customer putting their needs first. You will manage claim correspondence to ensure all data is complete. 
Excellent customer service will be measured in terms of successful completion of cases, outbound telephony performance, conversion performance, case work productivity and audited quality measures.
You will ensure Claims are processed according to policy wording or contracted terms of business



Duties and Responsibilities 
Receiving claims via email and phone, and quickly taking care of the customer's journey, ensuring to select the right track to achieve good customer and business outcomes
Managing emails and incoming phone calls in line with SLA’s
Ensure that all information collected is recorded accurately and clearly
Manage cases effectively, ensuring each influence you have of any case is effective and moves the case to conclusion
Liaise with all parties involved in the claim over the telephone and in writing; dealing with external parties including our supply chain
Handle incoming post/email
Ensure that SLA's and company procedures are adhered to at all times.
Escalating potential fraudulent claims through the appropriate channels.
Escalating complaints through the appropriate channels.
Contribute to and follow at all times, the firm’s policy on Treating Customers Fairly.
Maintain professional competence by ensuring the department complies at all times with the Training and Competence procedures of the firm.
You must always act with integrity, due skill, care and diligence
You must be open and cooperative with the FCA, the PRA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
Operate and comply with the requirements of the firm’s own procedures, the Financial Services and FCA regulations.


Person Specification
Knowledge, Skills and Competencies

Essential
Good basic English and Maths skills (at least GCSE grade C or equivalent)
Proficient in MS Office
Reliable, timekeeping
Ability to learn and competently use different IT systems
Accuracy and attention to detail
An organised approach and good time management skills
Cooperative team player
Ability to work collaboratively within a team environment
Demonstrates empowerment and deploys this positively and appropriately
Confident with verbal and written communication skills
Able to deliver good customer Service.
A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information.
Strong organisation skills with the ability to work to a high standard towards deadlines & SLA’s.
Excels at operating in a fast paced environment.
The ability to effectively manage own caseload.
A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information.
Great communicator through all channels available
Demonstrate the ability to identify information required in order to make appropriate and effective decisions under pressure.
Strong organisation skills with the ability to work to a high standard towards deadlines.


Desirable
Ability to prioritise their own workload as well as that of others, to work on their own initiative and to identify improvements on an ongoing basis.
Ability to persuade and influence others.
Ability to problem solve and generating and build on new ideas.
Excellent coaching and mentoring skills to develop others.
Thorough understanding of FCA regulations.
Experience of developing and implementing process change; reducing contact centre costs and improving performance.
Expected Behaviours


Demonstrate the business values at all times:
Customer First
Always improving
Show professionalism
Shared purpose
Make a difference

APPLY NOW

Job Title: Financial Data Administrator

Salary Bracket: Salary £25,000 - £27,000

Location: Norwich Office

Experience: We are looking for the right person with a great can do attitude to join our dedicated and very busy Finance team. All updates about your application will be sent from noreply@peoplehr. Experience in Sage 50 is desirable

APPLY NOW

Job Role: Financial Data Administrator

Working hrs: 37.5hrs per week working Monday to Friday 9:00am - 5:30pm

Work Location: Norwich City Centre, NR1 3PA - Office Based

Contract type: Permanent

Starting date: July/August 2025

We are looking for the right person with a willingness to learn, a confident communicator and competent in excel to join our brilliant finance team based in the centre of Norwich as our Financial Data Administrator.

Experience in  sage 50 is desirable

​The right candidate will assist with the flow of accurate and timely financial and regulatory information by maintaining and summarising the company’s transactional accounting records in accordance with regulatory standards.

Leading the way by always demonstrating positive behaviours aligned to our company values, policies, and performance indicators. Always striving for continuous improvement and process development, through innovative thinking and effective communication and knowledge sharing using a think, plan, and do philosophy.

Duties & Responsibilities                                                                                                        

• Prepare and validate policy sales data for submission to insurers.
• Summarise broker’s sales data for input on to the accounts system.
• Prepare summarised imports to upload to the accounting system.
• Reconciliation of policy sales balance sheet control ledgers.
• Prepare data for the company’s premium commission transfer.
• Ensure integrity of data and accuracy by following defined processes and checks.
• Ensure monthly processing deadlines are met.
• Manage reporting deliverables of both standardised and ad-hoc reporting requirements in relation to for policy sales, underwriting and process performance.
• Maintain accurate records of data that is received from and forwarded to external customers and suppliers.
• Maintain policy sales reference data and coding.
• Assist and resolve queries raised by suppliers and customers.
• Assist with implementation of new or additional processes as required.
• Assist with the summarisation of sales data for input on to the accounts system.
• Contribute to and follow at all times, the firm’s policy on Treating Customers Fairly.
• Maintain professional competence by ensuring the department complies at all times with the Training and Competence procedures of the firm.
• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct
• You must act to deliver good outcomes for retail customers

• Person Specification                                                                                                               

  Knowledge, Skills and Experience

  Essential Skill:

• Proficient knowledge of Microsoft Excel
• Proficient in MS Office.
• DBS and credit check required.
• Strong communication skills with the ability to establish and maintain good client relationships, both internally and externally at all levels
• Have a customer focused approach.
• Driven to achieve results, ensuring quality and accuracy of work.
• A collaborative approach with stakeholders and colleagues.
• Maintain confidentiality and adhere to the company policies on data protection.
• Act with integrity by demonstrating honesty, fairness and impartiality.

• Desirable:

• Previous or similar work.
• Advanced knowledge of Excel (pivot tables, sumifs, Lookups, Index match)
• Proficient knowledge of SQL and Microsoft Power Query.
  

• Expected Behaviours

  Demonstrate the business values at all times

• Customer First
• Always Improving
• Show Professionalism
• Shared Purpose
• Make a difference

Direct Reports                                                                                                                         

• None

APPLY NOW