SMALL CLAIMS HANDLING
Small Claims Support, From Claim To Resolution
Expert support for customers pursuing lower-value personal injury claims following a non-fault road traffic accident, with a fully managed journey designed around their needs.
Expert support for lower-value personal injury claims
Changes to the small claims process mean many lower-value personal injury claims are now handled through the Small Claims Track, where solicitors’ fees are not recoverable in the usual way.
Our Small Claims Handling service gives customers the guidance and practical support they need to navigate the process, while providing partners with a cost-effective, fully managed solution.
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Extensive ULR experience
Experienced support helping customers understand the claims process and recover eligible uninsured losses.
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Digital customer journey
An integrated, omni-channel experience designed around each customer’s communication preferences.
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Support for vulnerable customers
Experienced claims teams provide additional guidance for customers who need more help.
How it works
From initial claim to resolution
A supported process that guides customers through each stage of their personal injury claim.
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We understand the claim
Our team establishes what happened and guides the customer through what comes next.
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We support the customer
Customers receive ongoing guidance and support throughout the small claims process.
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We coordinate the next steps
Where required, we arrange medical assessments and support the progression of the claim.
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We help progress towards resolution
We support the customer through the remaining process, with access to legal representation or alternative dispute resolution where required.
Why partners choose small claims with coplus
Built around what matters most to your business
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A fully managed customer journey
From understanding the process to progressing their claim, customers receive consistent support throughout their journey.
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A cost-effective model
Commercials are closely managed while maintaining a comprehensive and fully supported service.
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Expert support when it's needed
Customers can access medical assessments, alternative dispute resolution and legal representation where required.
Frequently asked questions
Small Claims Handling FAQs
What is Small Claims Handling?
Small Claims Handling provides customers with support when pursuing eligible lower-value personal injury claims, helping them understand and navigate the claims process.
Who is the service designed for?
Customers with lower-value road traffic injury claims, such as minor whiplash claims, who need help understanding and working through the claims process.
Can customers access legal representation?
The service guides customers through their claim. Where a claim becomes complex or is disputed, our team can advise on the options for legal support.
Are medical assessments included?
Our team helps customers through each stage of the claim, including the medical evidence needed to value their injury.
Can the service be provided without Motor Legal Expenses Insurance?
Our team can talk partners through how Small Claims Handling can be offered, on its own or alongside Motor Legal Expenses Insurance.
Get in touch
Trusted By Brokers and Insurers Across The UK
We work with brokers, insurers, and partners to deliver products and services that add value, strengthen relationships, and support customers when they need it most.
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Affinity & Partners
Start selling ancillary products in weeks with dedicated support and tech built for seamless integration.
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Brokers
Enhance customer value through flexible products, claims expertise and operational support.
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Insurers & MGAs
Access governed products, scalable claims operations and flexible distribution solutions.
Talk directly with the team
We aim to respond within 2 working days