Third-Party Administration
TPA, handled from first call to final settlement
Flexible outsourced claims administration that works as an extension of your business, combining specialist expertise, scalable support and consistent service across the claims journey.
One partner, the whole claims journey
Handing over claims management is a big decision. It only works if the partner handling it thinks and acts like an extension of your own business, not a separate one.
Our TPA service is a genuine full outsource model. We take on claims handling, assessment, and settlement from start to finish, backed by clear MI and governance so you always know exactly how your book is performing. Every interaction is delivered in your brand, to you.
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A true full outsource model
We manage claims handling, assessment, and settlement, so nothing falls through the gaps.
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Brand-aligned service
Every customer interaction reflects your brand values, not ours.
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Compliance and governance built in
Full MI, reporting, and regulatory oversight, as standard.
How it works
From notification to settlement, managed end to end
Our TPA process is built to remove the burden of claims management from your business, without removing your visibility of it.
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The claim is received
Whether it comes through our FNOL service or another channel, it enters our system in your brand.
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We assess it thoroughly
Our claims handlers review the details, apply the right process for the product, and make accurate, fair decisions.
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We settle it fairly and promptly
Customers are kept informed throughout, with outcomes delivered clearly and with care.
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You get full visibility
Ongoing MI and reporting mean you can track performance, spot trends, and demonstrate value at every stage.
Why partners choose our TPA service
Built around what matters most to your business
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A true full outsource model
From the moment a claim is notified through to assessment and settlement, we manage the whole journey. Your customers get one consistent experience, and your business gets one accountable partner, rather than a patchwork of suppliers.
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Full oversight, built in
Handing over claims management doesn't mean losing visibility. We provide comprehensive MI, reporting, and governance, so you have clear, ongoing oversight of performance, volumes, and outcomes at every stage.
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Service that sounds like you
We don't just process claims in your name. Through a thorough onboarding process, our teams learn your tone, standards, and brand values, so every customer interaction feels like a natural extension of your business, not a handover to a third party.
Frequently asked questions
Third-Party Administration FAQs
What is Third-Party Administration (TPA) in insurance?
TPA means outsourcing the management of claims, from notification through to assessment and settlement, to a specialist provider. It allows insurers and brokers to offer a consistent claims service without managing every stage in-house.
Is your TPA service a full outsource, or do you only handle parts of the process?
Either. Coplus can manage the full claims cycle, or just parts of it.
How do we keep oversight of our claims if Coplus is managing them?
A dedicated MI team provides detailed data on every claim, and account managers review performance with you at least monthly.
Will your team represent our brand, or Coplus?
Your brand. TPA can be fully white-labelled, from documents and phone lines to claims handling and fulfilment.
How does TPA fit with your FNOL and Out-of-Hours services?
They work together or on their own. FNOL is the first contact, TPA takes the claim through to settlement, and Out-of-Hours covers evenings, weekends and busy periods. Because the same in-house team and systems run all three, the customer gets one joined-up journey.
Get in touch
Trusted By Brokers and Insurers Across The UK
We work with brokers, insurers, and partners to deliver products and services that add value, strengthen relationships, and support customers when they need it most.
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Affinity & Partners
Start selling ancillary products in weeks with dedicated support and tech built for seamless integration.
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Brokers
Enhance customer value through flexible products, claims expertise and operational support.
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Insurers & MGAs
Access governed products, scalable claims operations and flexible distribution solutions.
Talk directly with the team
We aim to respond within 2 working days